Cradlelight Care is committed to protecting your privacy and handling personal information with care, respect, and professionalism. This Privacy Policy explains how personal information is collected, used, stored, and protected when you access our website or use our services.

1. Information We Collect

We may collect personal information when you:

  • Complete a contact or inquiry form
  • Book services
  • Purchase a gift card
  • Communicate with us by email, phone or other means 

The information collected may include:

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Booking details
  • Information necessary to provide safe and appropriate care

2. How We Use Your Information

Personal information is collected and used only as necessary to:
  • Provide and manage services
  • Communicate regarding bookings and inquiries
  • Process payments and gift card transactions
  • Maintain administrative and business records

Cradlelight Care does not sell, rent, or trade personal information to third parties.

3. Third-Party Services

Cradlelight Care may use secure third-party service providers to support operations, including:
  • Online booking systems
  • Payment processors (e.g., Square)
  • Website hosting and email service providers

These third parties may process personal information as required to deliver their services and are subject to their own privacy policies. Cradlelight Care limits sharing to what is reasonably necessary for business operations.

4. Protection of Information

Cradlelight Care uses reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, or loss.

Access to personal information is restricted to what is necessary to provide services and operate the business.

While reasonable safeguards are in place, no method of electronic transmission or storage can be guaranteed to be completely secure.

5. Confidentiality

Personal and sensitive information shared for the purpose of care is handled with discretion and confidentiality, in accordance with professional standards and applicable laws.

6. Retention of Information

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, including service delivery, legal, regulatory, and record-keeping requirements.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal or regulatory requirements.

Requests may be submitted using the contact information below.

8. Changes to This Policy

Cradlelight Care reserves the right to update or modify this Privacy Policy at any time. The most current version will be available on the website and will apply upon posting.

9. Contact

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact:

Cradlelight Care
✉️ hello@cradlelightcare.com
📞 (613) 416-1960



Privacy Policy